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Expand/collapse block Information for course "Maintaining Customer Satisfaction in Sales - Retail"
Description: The course is 90 minutes long and helps you understand that follow-up is what builds a relationship after the sale. You should never assume the sale is closed. Instead, manage customer follow-up with personal thank-you notes or letters, making sure everything is delivered as promised, adding value to your customer's business, feedback, and customer referrals.
Objectives: Describe the different types of customers in retail and how to determine their needs
Learn the different types of buying processes in B2B buying
Understand the different types of buying situations in B2B sales
Learn how to use FAB for effective selling in the retail industry
Understand what follow-up entails and why it is so important
Understand how customer satisfaction relates to customer loyalty
Assessment: includes multiple tools to test the understanding of key concepts
Resources: Course is appropriate for:
New Employees
Other information: Accessibility Features
Audio Narration
Inline Quizzes
Learning method: online, self-paced
Language: English
$39.95 Add to cart
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